Works

Junjin Chen is a UX Designer who humanizes enterprise and SaaS software with AI, data, and empathy.

Currently designing at Sprinklr

Customer Feedback Management

Built a unified CFM platform that turns raw responses into business action, bridging Sprinklr’s CX products with a real feedback engine.

Built a unified CFM platform that turns raw responses into business action, bridging Sprinklr’s CX products with a real feedback engine.

Built a unified CFM platform that turns raw responses into business action, bridging Sprinklr’s CX products with a real feedback engine.

Streamlined a complex stepper flow into a flexible, scalable builder for smarter survey email distribution.

Streamlined a complex stepper flow into a flexible, scalable builder for smarter survey email distribution.

Streamlined a complex stepper flow into a flexible, scalable builder for smarter survey email distribution.

Design a K12 educational apps for 1 Million+ users in the Chinese market.

Design a K12 educational apps for 1 Million+ users in the Chinese market.

Design a K12 educational apps for 1 Million+ users in the Chinese market.

Transformed disjointed manual processes into a scalable, efficient system for tracking, resolving, and reviewing HOA violations.

Transformed disjointed manual processes into a scalable, efficient system for tracking, resolving, and reviewing HOA violations.

Transformed disjointed manual processes into a scalable, efficient system for tracking, resolving, and reviewing HOA violations.

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